1. From the homepage, select the Login icon and register as a business or sign up as an individual.
2. Complete the form with all relevant details (students may be asked to attach a student ID).
3. Click Submit. You’ll receive an email confirming next steps - if it doesn’t arrive, please check your spam/junk folder.

Quick Tips:

●  Please use a street address for deliveries; couriers can’t deliver to PO Boxes.

● Need assistance? Contact our team on 1300 548 289.

Please check your spam/junk folder to ensure that the email hasn’t been sent there. If you still can’t find the email, contact us at 1300 548 289 (LIV BUY).

Our website uses password less login, so you don’t have to remember a password.

How to sign in

1. Go to Login and enter the email address you registered with.

2. Select Send code (or Send sign-in link).

3. Check your inbox and either enter the 6-digit code or click the secure link.

Please note: codes expire quickly, and links are valid for one-time use only.

Didn’t receive the code or link?

Check your Spam, Junk, Promotions, or Clutter folders.

Make sure you entered the correct email address (try both work and personal emails if needed).

Wait up to 60 seconds, then select Resend.

If your company uses email filters, ask the IT Department to allow messages from our domain.

Lost access to your email?

If you’re part of a business, trade, or government account, please ask your account administrator to update your email address or send you a new invitation.

For all other customers, contact our Head Office on 02 8344 7300 during business hours, and we’ll update your details securely.

Security reminder

We will never ask you to share your sign-in code. If anything looks suspicious, please contact our support team before proceeding.

Most details can be updated directly from your Account.

What you can update yourself
1. Name, email, and phone

• Go to Login → Account → Profile → Edit.
  
• If you change your email (your login), we’ll send a verification link to the new address.
  

2. Addresses (shipping/billing)

• Go to Account → Addresses → Add new, Edit, or Delete.
  

If you have multiple locations, you can set a Default address.

About username and password
Our store uses a code-based login system, so there is no separate username or password to manage, your email address is your login.

Business and trade accounts

• If you’re part of a company account, some fields (such as company name, assigned locations, or tax IDs) may be managed by your account administrator.
  

Please contact your admin for changes, or reach out to our support team if you need assistance.

Lost access to your email?
Contact Support so we can securely help update your login email.

Please contact our team on 1300 548 289.

Our checkout is powered by Shopify Payments / Shop Pay, which is PC DSS Level 1 compliant—the highest standard in the payments industry.

How your details are protected

● Encrypted & tokenised: Your card details are sent over HTTPS and converted into secure tokens. We never see or store your full card number or CVV on our servers.

● Bank-grade compliance: Shopify’s payment environment is audited to PCI Level 1 and undergoes continuous monitoring.

● Extra verification when needed: We support 3D Secure / Strong Customer Authentication (e.g., a bank-issued code or app approval) where required to help prevent unauthorised use.

● Saved cards are vaulted: If you choose to save a card, it’s stored in Shopify’s PCI-compliant vault. You can remove saved cards anytime from Account → Payment methods.

Tips for a safe checkout

● Make sure the address bar shows our correct domain and a lock icon (HTTPS).

● Don’t share one-time sign-in codes with anyone.

● If anything looks unusual, contact our support team before proceeding.

Yes, we do. For international orders and export enquiries, please contact our Export Department:

Phone: +61 2 8344 7333
Fax: +61 2 9313 6444
Email: export@livingstone.com.au

Delivery times vary depending on your location. Most orders are processed and shipped within 5–7 business days, and tracking details will be provided in your order confirmation email.

We work with all major carriers and reliable local courier partners to ensure timely delivery.

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Yes. We offer bulk order options with competitive discounts. Simply complete our bulk order enquiry form and a member of our team will be in touch to assist you.